⭐ Contact Us – Cosy Creatures

At Cosy Creatures, we’re here to help you give your pets the comfort, care, and happiness they deserve. Whether you have a question about an order, need help choosing a product, or want to request a return, our support team is ready to assist.

📧 Email Support

For all enquiries, please contact us at:

support.cosycreatures@gmail.com

We aim to respond within 24–48 hours (Monday–Friday).

📦 Order & Shipping Questions

If you’re contacting us about an existing order, please include:

• Your order number

• The email address used at checkout

• Any relevant photos (for damaged or incorrect items)

This helps us resolve your request faster.

🔄 Returns & Refunds

To request a return or refund, email us with:

• Your order number

• The item you wish to return

• The reason for the return

• Photos/videos (if the item is damaged or faulty)

We will provide the correct supplier return address and RMA number.

🌍 EU & UK Contact Information

As required for EU consumer protection laws, Cosy Creatures provides full contact details for customer support:

Cosy Creatures Support Team Email: support.cosycreatures@gmail.com

(We operate online only and do not accept returns at our business address. All returns must be sent to our fulfilment partner’s warehouse.)

💬 Business Hours

Monday–Friday: 9:00 AM – 6:00 PM (UK Time) Saturday–Sunday: Closed

🐾 We’re Here for You

Your satisfaction means everything to us. If you have any questions, concerns, or feedback, don’t hesitate to reach out — we’re always happy to help.