Terms of service

⭐ Terms of Service – Cosy Creatures

1. Overview

Welcome to Cosy Creatures. By accessing or purchasing from our website, you agree to be bound by the following Terms of Service. These terms apply to all users of the site, including browsers, customers, merchants, and contributors of content.

Cosy Creatures reserves the right to update or modify these terms at any time. Continued use of the site constitutes acceptance of any changes.


2. Online Store Terms

By using our store, you confirm that:

  • You are at least 18 years old

  • You are using the site for lawful purposes

  • You will not use our products for illegal or unauthorised activities

Any breach of these terms may result in immediate termination of your access.


3. General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You agree not to reproduce, copy, sell, or exploit any part of the website or products without written permission from Cosy Creatures.


4. Product Information

We make every effort to display accurate product descriptions, images, and pricing. However:

  • Colours may vary depending on screen settings

  • Sizes may vary slightly due to manufacturing differences

  • Product availability may change without notice

We reserve the right to discontinue any product at any time.


5. Pricing & Billing

Prices are subject to change without notice.

We reserve the right to:

  • Correct pricing errors

  • Refuse or cancel orders

  • Limit quantities purchased per person or household

If we cancel an order, we will notify you using the email provided at checkout.


6. Shipping & Delivery

Delivery times are estimates and may vary due to:

  • Supplier processing times

  • Customs delays

  • Courier issues

  • High‑volume periods

Cosy Creatures is not responsible for delays outside our control.


7. Returns & Refunds

Our Returns Policy forms part of these Terms of Service.

Key points:

  • Returns must be approved before sending

  • Items must be returned to our supplier’s warehouse (not our business address)

  • Customers are responsible for return shipping unless the item is defective

  • Refunds are issued once the item is inspected and approved

For full details, please see our Returns & Refund Policy.


8. Accuracy of Account Information

You agree to provide accurate and complete information when placing an order. We are not responsible for failed deliveries due to incorrect addresses or contact details.


9. Third‑Party Services

Our store uses third‑party suppliers and fulfilment partners. These partners may have their own terms and policies.

Cosy Creatures is not responsible for issues arising from third‑party errors, delays, or service interruptions.


10. Prohibited Uses

You are prohibited from using the site:

  • For unlawful purposes

  • To violate regulations or laws

  • To infringe on intellectual property

  • To upload harmful code or malware

  • To collect personal information of others

Violation may result in termination of service.


11. Limitation of Liability

Cosy Creatures is not liable for:

  • Indirect or consequential damages

  • Loss of profits

  • Delays caused by suppliers or couriers

  • Misuse of products

Our liability is limited to the amount paid for your order.


12. Indemnification

You agree to indemnify and hold Cosy Creatures harmless from any claims arising from your breach of these Terms of Service.


13. Governing Law

These Terms of Service are governed by the laws of the United Kingdom.


14. Contact Information

Questions about the Terms of Service should be sent to:

📧 support.cosycreatures@gmail.com