⭐ Shipping Policy – Cosy Creatures

At Cosy Creatures, we work with trusted fulfilment partners to deliver high‑quality pet products to customers worldwide. This Shipping Policy explains how and when your order will be delivered.

📦 Order Processing Time

All orders are processed within 1–3 business days.

Once your order is processed, it is handed over to our fulfilment partner for packaging and dispatch.

You will receive a shipping confirmation email with tracking details as soon as your order is shipped.

🌍 Shipping Times

Delivery times vary depending on your location and the product ordered.

United Kingdom

7–15 business days

European Union

7–20 business days

United States & Canada

7–20 business days

Australia & New Zealand

10–20 business days

Rest of World

10–25 business days

These are estimated timeframes. Delays may occur due to customs, weather, or courier issues.

🚚 Tracking Your Order

Most orders include tracking information. Tracking may take 2–5 days to update after dispatch.

If your tracking number does not show movement, this is normal during international transit.

📦 Multiple‑Item Orders

If your order contains multiple items, they may be shipped separately to ensure faster delivery.

You will receive separate tracking numbers if applicable.

🛃 Customs, Duties & Taxes

International orders may be subject to customs fees or import taxes.

• These charges are not included in our prices

• They are the responsibility of the customer

• We cannot control or predict these fees

❗ Delayed or Lost Packages

If your package is delayed:

• Check your tracking link

• Contact the courier

• Contact us at support.cosycreatures@gmail.com

If your package is lost in transit, we will work with our fulfilment partner to resolve the issue.

❗ Wrong Address Disclaimer

Please ensure your shipping address is correct at checkout.

Cosy Creatures is not responsible for:

• Failed deliveries due to incorrect addresses

• Lost packages caused by customer error

If you entered the wrong address, contact us immediately. If the order has not shipped yet, we may be able to update it.

🔄 Returns & Refunds

For information on returns, please see our Returns Policy.

📧 Contact Us

If you have any questions about shipping, email us at:

support.cosycreatures@gmail.com

We’re here to help.